w111 Privacy Policy

1. Who We Are

This Privacy Policy applies to the w111 online gaming platform, accessible at w111.win. w111 operates as an online casino and sports betting service catering to players across Pakistan, offering products including cricket betting, PSL markets, live casino games, baccarat, roulette, blackjack, slot games, and crash games.

For the purposes of this Policy, w111 acts as the data controller in respect of personal data collected from registered users and visitors to the w111 platform. Questions regarding this Policy or the handling of your personal data should be directed to the w111 support team at [email protected].

2. Personal Data We Collect

w111 collects the following categories of personal data from users of the platform:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g. CNIC or passport number) collected during account registration and KYC verification.
• Contact Data: Email address, mobile phone number, and residential address provided during registration or account update.
• Financial Data: Payment method details (e.g. JazzCash account number, Easypaisa number, bank account details, card details), transaction history including deposits and withdrawals denominated in PKR.
• Account Data: Username, account balance, betting history, bonus history, game play history, and session records.
• Technical Data: IP address, device type, operating system, browser type and version, time zone, and device identifiers collected automatically when you access the w111 platform.
• Usage Data: Information about how you navigate and use the w111 platform, including pages visited, features used, time on platform, and click-stream data.
• Communications Data: Records of communications with w111 customer support, including chat transcripts, email correspondence, and support ticket histories.

3. How We Collect Your Data

w111 collects personal data through the following mechanisms:

• Direct Submission: Data you provide when creating a w111 account, completing KYC verification, making deposits or withdrawals, contacting customer support, or completing any form on the platform.
• Automated Technologies: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you visit or interact with the w111 website.
• Third-Party Sources: Identity verification data obtained from KYC service providers; fraud signals obtained from payment processors and anti-fraud services; publicly available information used for compliance screening.

4. How We Use Your Personal Data

w111 uses personal data collected from users for the following purposes:

• Account Management: To create, maintain, and administer your w111 account, including processing registrations, verifying identity, and managing account security.
• Service Delivery: To enable you to place bets, access casino games, process deposits and withdrawals in PKR, and access all features of the w111 platform.
• KYC & Compliance: To verify your age (18+ requirement), confirm your identity, and meet obligations under applicable anti-money laundering, fraud prevention, and responsible gaming standards.
• Customer Support: To respond to support queries, investigate complaints, and maintain support records.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the w111 platform experience.
• Responsible Gaming: To monitor gaming behaviour and proactively apply responsible gaming interventions where patterns suggest potential harm, including enforcing self-exclusion and deposit limit settings.
• Marketing: Where you have opted in to receive communications, to send promotions, bonus offers, and platform updates relevant to your account. You may opt out at any time.
• Legal Obligations: To comply with applicable legal, regulatory, or law enforcement obligations including data retention requirements.

5. Legal Basis for Processing

w111 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the agreement between you and w111, including account creation, service delivery, and transaction processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection, and improvement of w111 services, where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. This consent may be withdrawn at any time by contacting support or updating your account notification preferences.

6. Data Sharing & Disclosure

w111 does not sell, rent, or trade your personal data. Data may be shared with third parties only in the following circumstances:

• Payment Processors: Financial data is shared with JazzCash, Easypaisa, HBL, Meezan Bank, Bank Alfalah, Visa/Mastercard, and USDT payment infrastructure providers as necessary to process transactions.
• KYC & Fraud Prevention Providers: Identity data is shared with accredited identity verification and AML screening providers for compliance purposes.
• Game Providers: Limited technical and session data may be shared with licenced game studios (e.g. Evolution, Ezugi, Pragmatic Play) for game delivery, fairness verification, and technical troubleshooting.
• Legal & Regulatory Authorities: Data may be disclosed to law enforcement, regulatory bodies, or government authorities where required by law or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity subject to equivalent privacy protections.

All third parties with whom w111 shares data are required to process that data in accordance with applicable data protection standards and only for the specified purposes.

7. International Data Transfers

The w111 platform may process or store data on servers located outside Pakistan. Where data is transferred internationally, w111 implements appropriate safeguards — including standard contractual clauses and data processing agreements — to ensure that your personal data receives a level of protection consistent with applicable data protection standards.

8. Data Retention

w111 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in compliance with applicable legal retention obligations. Specifically:

• Account and transaction records are retained for a minimum of five years following account closure to comply with AML and financial record-keeping requirements.
• KYC documents are retained for the period required under applicable identity verification regulations.
• Customer support communications are retained for a minimum of three years for dispute resolution purposes.
• Marketing data is deleted promptly upon opt-out or account closure, whichever is earlier.

After the applicable retention period expires, personal data is securely deleted or anonymised.

9. Cookies & Tracking Technologies

w111 uses cookies and similar tracking technologies to maintain session security, remember your login state, and analyse platform usage. The following categories of cookies are used:

• Essential Cookies: Required for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to collect anonymised usage data to understand how players navigate the w111 platform and to identify areas for improvement.
• Preference Cookies: Used to remember your platform settings and preferences across sessions.

w111 does not place third-party advertising or cross-site tracking cookies without explicit user notice. You may manage cookie preferences through your browser settings, noting that disabling essential cookies may affect your ability to use certain w111 features.

10. Security Measures

w111 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and w111 servers.
• One-way cryptographic hashing of all account passwords — w111 cannot retrieve your password in plain text.
• Two-factor authentication (2FA) available for all accounts and strongly recommended.
• Access-controlled server environments with role-based internal access restrictions.
• Regular security audits and vulnerability assessments of the w111 platform.

While w111 implements robust security measures, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying w111 immediately if you suspect unauthorised account access.

11. Your Data Rights

Subject to applicable law and verification of your identity, you have the following rights in relation to your personal data held by w111:

• Right of Access: The right to request a copy of the personal data w111 holds about you.
• Right of Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right of Erasure: The right to request deletion of your personal data, subject to legal retention obligations that may require w111 to retain certain records.
• Right to Restrict Processing: The right to request that w111 limits its processing of your data in certain circumstances.
• Right to Data Portability: The right to receive a copy of data you provided to w111 in a structured, machine-readable format where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent (e.g. marketing communications), the right to withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the w111 support team at [email protected]. w111 will respond to verified requests within a reasonable timeframe in accordance with applicable requirements.

12. Children's Privacy

The w111 platform is strictly intended for adults aged 18 and above. w111 does not knowingly collect personal data from persons under the age of 18. If w111 becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account will be suspended pending investigation. If you believe a minor has created a w111 account, please notify us immediately at [email protected].

13. Marketing Communications

w111 may send you promotional communications — including information about bonuses, PSL cricket betting offers, new game releases, and platform updates — where you have explicitly opted in to receive such communications during registration or via your account notification settings.

You may opt out of marketing communications at any time by updating your notification preferences in your w111 account settings or by contacting support. Opting out of marketing will not affect transactional or account-related communications (e.g. deposit confirmations, withdrawal notifications, security alerts) which are sent as part of the service.

14. Third-Party Links

The w111 platform does not contain links to third-party external websites. This Privacy Policy applies exclusively to data processed by w111 in connection with the w111 platform and services. w111 accepts no responsibility for the privacy practices of any third parties, including payment processors accessed through their own interfaces.

15. Changes to This Privacy Policy

w111 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email notification or on-platform notice prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Your continued use of the w111 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept a material change, you should cease use of the platform and may request account closure.

16. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or w111's handling of your personal data, please contact the w111 data support team. Our customer support team is available 24 hours a day, 7 days a week in English.

Email: [email protected]